Spanish Moves: Terms and Conditions
Spanish Moves & Pet Travel UK will be known herein after in the terms & conditions below as “The Company”
Please read the terms and conditions below carefully and be aware that when placing an order with the company you are agreeing to accept and fully abide by them.
Payments to the company.
Payments can be paid by transferring/paying money directly into the company bank account. Before a booking can be confirmed by the company or any ferries booked, a deposit of at least 50% of the total cost must be paid. No actual collection or delivery dates will be confirmed until a full deposit has been received. The remaining 50% final balance payment must be paid at least 7 days before the date of travel or in cash or debit card (UK Only) on the day of collection. If a cheque is used to pay the final balance the company must receive that cheque at least 14 working days before the moving date. For short notice jobs and if agreed by the company beforehand in writing cash can be paid to the driver in Euro’s or Pounds at the time of collection.
Cheque on delivery will never be accepted as a form of payment.
If the cash cannot be found to cover any outstanding balances at the time of the delivery then the goods will be returned to the store and any costs incurred for future delivery will be charged to the customer on top of any balance still owing. Cash for any extras can be paid to the driver in Euro’s or Pounds at the time of collection. Euro cash payments will be converted to Pounds sterling at a rate that will guarantee the full outstanding amount when changed back. Balance payments for services carried out by any other company that we have introduced to the customer must be paid to directly to those companies. Deposit payments for booking services with those companies can be paid to this company using the normal deposit methods above.
If a job is cancelled by the customer and a ferry crossing has been booked or any organisation work at all has been started then a fee will be deducted from the deposit paid (equivalent to any costs incurred by ourselves). If the deposit received from the customer does not cover the costs incurred by the company, the customer will be invoiced for the remaining amount and must be settled within 7 days. If a job is cancelled within 60 days of the intended removal date no monies at all will be refunded to the customer.
Collection & Delivery Dates
Collection and delivery dates are given by the company in good faith at the time of any quotation or subsequent order. The company will always do its utmost to complete the work on these dates. Road travel delays, breakdowns, ferry cancellations and other unforeseen delays are unpredictable and unavoidable when travelling such long distances therefore the company will not be held responsible for any such delays. In some circumstances, in the customer’s interests the company reserves the right to employ other approved outside delivery companies to complete its work. The company will not accept any order cancellations, any claims for loss or delays due to such unavoidable problems or changes.
Traveling with your goods
If the customer wishes to travel with their goods in a company van they can do so free of charge (subject to availability). Whilst travelling to or from a ferry port an overnight hotel stop may be required. Availability in these hotels will not be guaranteed without pre-booking. It is the customer’s responsibility to pay any hotel costs they incur as these costs would not be included in the company’s charges. As this method of travel is a goodwill gesture by the company and no charge is made for this service, no claims whatsoever will be accepted by the company for any losses, problems or delays associated with this travel.
Volume of Goods & Belongings
Quotations are based on the volume of goods to be transported estimated from information supplied by the customer. If when the goods are collected the volume of goods exceeds the amount estimated, a pro-rata charge of £100 per cubic metre will be applied for the excess.
In some cases it may even be that some goods have to be left behind at the collection address if there is not enough space on the vehicle or the goods load weight exceeds the legal carrying weight. These goods can be collected at later date and at an extra cost to be agreed between the company and the customer. The company will not accept any claims for loss or delays in these circumstances. If the goods are less volume than estimated no refund can be given as the space on the delivery vehicle would have already been allocated.
Goods in Transit Insurance
Any prices quoted for transportation of belongings includes goods in transit insurance for all belongings carried whilst in the companies care. A total of £10,000 per load is covered which may be shared amongst multiple customers. Any single valuable items must be listed and a separate insurance cover may be required, at an extra cost to the customer. (Ring for insurance details) Weight All boxes and suitcases are assumed to be 20 Kgs or less. If any box weighs more than 20 Kgs and we are not informed of this before collection a surcharge of £1.00 per kilogram will be payable.
Collection & Delivery Access
If there are loading difficulties (For example. not being able to park near the collection or delivery point or we have to move goods to or from an apartment with no lift) and we are not notified of the complication prior to the move an extra fee will also be chargeable in cash at the time of the collection. If moving goods from a large vehicle to a smaller vehicle is necessary to enable delivery then an extra charge will be payable unless the company is informed of this at the time of ordering. The amount charged for any loading difficulties will be dependent on the extra work involved.
Other Companies Services
As part of our ongoing customer support program we may include descriptions and contact details of other companies’ services on our website, in our marketing materials, and via our recommendation processes. If required the company reserves the right to use outside contractors for deliveries and collections without notifying the Because of breakdowns, delays or where it is not logistically possible the company may sometimes use other removal companies to complete some jobs. The company will not be held responsible or accept any claims for loss or damage for any services they supply. Any other removal companies the company uses will have their own goods in transit insurance for that purpose and are fully responsible for any services they supply. The company will always have of a copy of their current insurance policy before allowing them to do the work. In case of a claim for damage, loss or delay the company will mediate with the other company involved on behalf of the customer.
Packing & Breakages
The company does not normally offer any packing service. No charge for packing is included in any company quotation. If a packing service is required then a price will be quoted separately and any charges payable to the people involved locally who do the packing. If the customer does their own packing the company will not be held responsible for any damage caused to loose items that are inadequately packed or not packed at all in boxes or bags. All items must be (where possible because of size) packed in boxes or containers and every item clearly marked in a permanent method with the customer’s name and delivery town. Clothes or soft furnishings can be transported in strong black plastic bags as long as they are securely sealed and labelled. The company will not be held responsible for any lost items or suitcases that are not clearly marked with the customers contact details. Name, address and contact telephone number. Large furniture items will be carried without being packed by the customer. These items will be packed and marked by the company at the time of the collection.
High Value Jewellery
Clocks & Watches 2 Because of the high value of some pieces of jewellery, clocks or watches our standard goods in transit insurance will not cover any such items at all. The company must be informed in writing beforehand of any jewellery items to be carried. If the company is asked by a customer to carry any such items with a value of over £150.00 per item then each piece must be listed with photographs and official valuations and reported to us at least 7 days before the collection. A separate insurance cover must be obtained from the company at a price that will be determined at that time. As jewellery items are usually very small and valuable we suggest that the customer carries these items with them in their own luggage on their journey to the destination. The company will not accept any claims for any loss or damage to such items that we are not informed about beforehand.
Pictures & Paintings
If pictures or paintings are to be transported they must be adequately wrapped by the customer to ensure non breakage of any glass, or damage to frames. If this is not carried out the company will not accept any claims or responsibility for any damage caused during the transportation. The company will take reasonable care of the items during the journey. If wrapping is required please ask the company for a quotation before the day of collection. If the company is asked by a customer to carry any such item with a value of over £150.00 per item then each piece must be listed with photographs and official valuations and reported to us at least 7 days before the collection and a separate insurance cover must be obtained from the company at a price that will be determined at that time.
Whilst the company is happy to transport pot plants for our clients sometimes the delivery may include some storage time. Every effort will be made when possible to water the plants but no guarantee can be made to keep such plants alive. The company will not accept any claims for loss or damage to any such plants.
Every effort will be made to keep chipboard furniture safe but sometimes whilst in transit such furniture, if it is not glued correctly can come apart due to vibration. Because of this, no claims will be accepted by the company for damage to chipboard or mdf furniture that is not wrapped and made secure by the customer.
Plastic Storage Boxes
Plastic storage boxes with or without lids can be used by the customer but unfortunately they cannot be stacked more than 3 high because they are fragile and break very easily. The company cannot guarantee breakage will not occur during transit. The company will not accept any claims for such damage to such boxes. It is advisable and a lot cheaper to use strong cardboard boxes instead of expensive plastic packing goods.
The company has storage facilities in Catral, near Torrevieja, Alicante and at various sites around the UK if any goods required to be stored they will be stored at those premises. The charge for storage is £2.00 or 2.50€’s per week per cubic metre.
Any delivery to the customer’s property after the storage period will be charged at 30€ per hour if one man is required or 50€ per hour if two men are required and must be paid for in cash upon delivery.
The delivery charges must be agreed with the customer before the goods leave the store. If goods are left in storage and the storage charges are not paid up to date the company reserves the right to dispose of any such goods after 2 months from the customer’s last payment to try to recover any outstanding charges.
Claims for Damage or Loss
No claims for damage or loss will be accepted by the company until all outstanding monies has been paid. All claims for shortages, damage or breakages to any goods must be reported to the driver upon delivery.
No claims whatsoever will be accepted by the company after that time.
If a problem with any item is reported to us within 7 days of delivery and any such item is correctly packed and the damage is caused whilst the goods are in transit with our company then our insurance will cover such damage
No claims whatsoever will be accepted by our company for any broken goods within allegedly damaged boxes unless the damaged boxes are reported to the driver when delivered.
Any damaged boxes must be reported to the driver and opened in his presence upon delivery.
A signed report and claim form listing any damaged items must be obtained from the driver for such boxes. If any items are packed or part packed by the customer it is the customer’s own responsibility to make sure all breakable items are adequately protected.
The company will not be held responsible or accept any claims for loss or damage caused by another removal company. Any other removal companies we use will have their own goods in transit insurance for that purpose and are fully responsible for any services they supply. The company will always be in receipt of a copy of their current insurance policy before allowing them to do any work
Tobacco Products, Alcohol & Restricted Goods.
The British customs have introduced very sophisticated x-ray machines that can pick up humans, alcohol, tobacco, weapons and drugs. Please note that the company is not able to carry alcohol, tobacco, weapons or any other restricted goods on the customer’s behalf, either in the vehicle or packed inside boxes etc.in the vehicle.
If a customer is accompanying their pet on the journey then they are able to carry their own legal tobacco and drink allowances. If any of these goods are found in the customers belongings by customs and the owner is not travelling with their pet then the owner of the goods will be liable for all costs and expenses incurred by the company. The customer may be liable for a fine or prosecution and have the goods confiscated.
The company assumes the customer has read and fully understand the terms and conditions above. If there is anything you are unclear about please ring the head office to discuss the matter.
Last modification was made: 5th November 2018.
Tel: 960 130 537
Calle Triton, Torrevieja
03183, Alicante, Spain
Cornwall 01209 630604
Devon 01271 221489
We accept Cards